Last updated September 14, 2026
These terms are an agreement between you and Your Era Management, L.L.C. Please read them before you buy. They explain what you are buying, when your card is charged, how the subscription works, how to cancel, and how disputes are handled.
Two things to read before anything else.
Section 6 explains that when you submit the intake questionnaire you are authorizing a charge in advance, and that in most cases your card is charged when a clinician issues a prescription rather than after a conversation with you.
Section 18 contains an agreement to resolve disputes by individual arbitration and a waiver of class actions and of jury trial. You may opt out of that agreement within 30 days, and the section explains how.
Your Era Management, L.L.C., referred to here as YourEra, we or us, operates yourera.com and the YourEra mobile application. Our address is 1331 Ochsner Blvd., Suite 200, Covington, Louisiana 70433.
These terms apply when you use the site or the application, create an account, submit an intake questionnaire, or buy anything from us. By doing any of those things you agree to these terms. If you do not agree, do not use the service.
Two other documents form part of this agreement: our Privacy Policy at yourera.com/privacy and our SMS and Messaging Terms. The Telehealth Consent is a separate agreement between you and the medical practice, not with us.
YourEra does not provide medical care and does not practice medicine or pharmacy. We build and administer the platform, arrange payment and shipping, and provide management and administrative services to Thryv Telehealth by Lavin, P.C. and to Galleria Medical Pharmacy, LLC.
Your care is provided by licensed clinicians at Thryv Telehealth by Lavin, P.C. Decisions about your care, including whether a prescription is issued, what is prescribed and at what dose, are made by those clinicians in the exercise of their independent professional judgment. We do not influence those decisions and we cannot overrule them.
Your prescription is filled by one of three pharmacies: Diversified Pharmacy, Inc., doing business as MediVera Compounding Pharmacy, LLC; Galleria Medical Pharmacy, LLC; or VitalRX, LLC, doing business as VialsRx. Which one fills your order depends on what is prescribed and on the state you live in.
Nothing on our site is medical advice, and nothing on it should be relied on as a substitute for speaking with a clinician.
You must be 18 or older and live in a state where we operate. You must be able to enter into a binding contract. The service is offered only in the United States.
You must give us accurate information about yourself, including your medical history, and keep it up to date. Clinicians rely on what you tell them. If the information you give is incomplete or wrong, the care you receive may be unsuitable for you.
You are responsible for keeping your login details confidential and for everything done through your account. Tell us promptly at support@yourera.com if you believe someone else has used it.
We may suspend or close an account that is being used in breach of these terms, that we believe is being used fraudulently, or where a clinician or pharmacy tells us it should not continue. If we close your account we will refund anything you have paid for that has not shipped.
The sequence is as follows, and it matters because of when your card is charged.
You complete an intake questionnaire about your health and your goals. You provide payment details and agree to these terms at checkout. A licensed clinician then reviews your questionnaire.
In most cases that review takes place without a live visit. This is sometimes called asynchronous care. It means the clinician reads what you have written, together with any photographs and follow up answers, and decides without speaking to you in real time.
A live visit by video or telephone takes place where the law of your state requires one, where you ask for one, or where the clinician decides your circumstances call for one. You may ask for a live visit at any time at no additional charge.
If the clinician issues a prescription, your card is charged, your subscription begins, and the prescription is sent to one of the pharmacies to be filled and shipped. If the clinician does not issue a prescription, you are not charged.
When you submit the intake questionnaire and provide your payment details, you are authorizing a charge in advance. You are not charged at that moment. You are charged if and when a clinician issues a prescription for you.
In most cases that means you will be charged without having spoken to a clinician first, because the review is asynchronous. We say this plainly here because it is the part of the process people most often misunderstand.
The price of your first order, the price of each refill and the interval between refills are shown at checkout before you provide payment details. Prices may change for future refills, and we will tell you before a changed price is charged.
All prices are in US dollars and exclude any applicable tax. We do not bill insurance and we do not submit claims on your behalf.
Our medications are sold on a subscription. Unless you cancel, your subscription renews automatically and your card is charged automatically for each refill on the schedule shown at checkout. You will not receive a separate screen or a request to approve each refill charge before it is made.
By agreeing to these terms at checkout you consent to that automatic renewal. That consent is captured separately from your agreement to the rest of these terms.
We will send you a reminder before each renewal and, at least once a year, a notice setting out what you are subscribed to, how often and how much you are charged, and how to cancel.
A subscription continues only while you have a valid prescription. If a clinician does not renew your prescription, the subscription ends and you are not charged further.
You may cancel at any time, for any reason, without speaking to anyone.
Go to your account, open Subscriptions, and select Cancel subscription. Cancellation takes effect immediately on request. You may also cancel by emailing support@yourera.com, and if you signed up in our mobile application you may cancel there.
We may offer you an alternative when you cancel, such as a pause or a different interval. If we do, the option to cancel remains visible on the same screen and you can complete the cancellation without considering the alternative.
Cancelling stops future charges. It does not by itself refund a charge already made, which is covered in the next section.
If you cancel before your order has been dispatched, we will refund you in full.
Once an order has been dispatched we cannot offer a refund. The medications are compounded for you individually and cannot be returned to stock, reused or resold, and pharmacy law does not permit us to accept them back.
This does not affect your rights if an order arrives damaged, if the wrong item is sent, or if an order does not arrive. In any of those cases contact us at support@yourera.com and we will replace the order or refund it.
Refunds are made to the original payment method and usually appear within ten business days.
We ship to addresses in the states where we operate. We cannot ship to a post office box for prescription items. Delivery times are estimates. Risk of loss passes to you on delivery.
Some shipments require an adult signature. If a delivery cannot be completed because the address was wrong or nobody was available, contact us and we will arrange redelivery where the medication remains safe to send.
We send messages about your order and your care as part of the service. You receive those because you have an account with us, and they continue whether or not you agree to marketing.
Marketing by email, text message and telephone is separate and is sent only to people who have asked for it, using a box at account creation that is not ticked for you. Agreeing is never a condition of buying from us or of receiving care. Full terms are in our SMS and Messaging Terms.
If you begin an order and do not complete it, a member of our support team may contact you to help you finish it. You may ask us at any time not to contact you again.
Do not use the service for anyone other than yourself, give false information, resell or redistribute anything we supply, attempt to obtain a prescription by deception, interfere with the operation of the site, attempt to gain access to accounts or systems that are not yours, or scrape or copy the site other than as an ordinary user.
The site, the application, our name, our logo and the content we publish belong to us or to our licensors. You may use them as an ordinary user of the service and not otherwise. You may not use our name or logo without our written permission.
Anything you send us that is not personal information, such as a comment or a suggestion, may be used by us without obligation to you.
The site may link to websites we do not operate. We are not responsible for them. Payment is processed by Stripe under its own terms, and we do not store your full card number.
Our site uses advertising and measurement technologies that send information about your visit to companies including Meta and Google. What is sent, what is not sent, and how to switch it off are described in our Privacy Policy and in Privacy Choices at the foot of every page. Switching it off does not affect your account, the prices you pay or your care.
The platform is provided as it is and as available. We do not promise it will be uninterrupted or error free, and we do not promise that any particular outcome will follow from using the service.
We make no representation about the clinical judgment of any clinician or about the products dispensed by any pharmacy. Those are their responsibility, not ours.
To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non infringement. Some states do not allow those exclusions, in which case they do not apply to you.
To the extent the law allows, neither we nor our officers, employees or agents are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, arising from your use of the service.
To the extent the law allows, our total liability arising out of or relating to these terms or the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Nothing in these terms limits the liability of any clinician or pharmacy for their own acts or omissions.
You agree to indemnify us against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of the service, or information you gave us that was false or incomplete. This does not apply to the extent the claim arises from our own act or omission.
This section affects your legal rights. It requires most disputes to be resolved by individual arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You may opt out within 30 days without any effect on your account or your care. If you opt out, this section does not apply to you and the rest of these terms still do.
Before starting arbitration or any other proceeding, please send a written description of the dispute and what you would like us to do to legal@yourera.com or to our address above. We will do the same before starting anything against you. Each side then has 60 days to try to resolve the matter. If it is resolved, nothing further is needed.
If the dispute is not resolved, you and we agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. This applies to any dispute arising out of or relating to these terms, the service, our advertising, or our handling of your information, whether based in contract, statute, or any other theory, and whether it arose before or after these terms took effect.
The arbitration will be conducted by a single arbitrator. You may choose to have it conducted by documents only, by telephone or video, or in person in the parish or county where you live. The arbitrator may award the same individual relief a court could award, and must follow these terms.
We will pay the arbitration filing, administration and arbitrator fees to the extent they exceed what it would have cost you to file the same claim in court. If the arbitrator finds your claim frivolous, the allocation of fees is governed by the applicable rules.
You and we each waive the right to a jury trial and the right to bring or participate in a class, collective, consolidated or representative action. The arbitrator may award relief only to the individual party seeking it. If a court decides that this waiver is unenforceable as to a particular claim, that claim, and only that claim, will proceed in court and the rest of this section still applies to everything else.
If 25 or more claims of a similar nature are filed against us by or with the assistance of the same counsel, the claims will be resolved in staged batches of no more than 50, with the results of each batch used to try to resolve the remainder. Time limits are paused for claims awaiting their batch. This provision exists so that large groups of similar claims can be handled efficiently and it does not reduce any individual remedy.
Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court for an injunction to protect intellectual property. Nothing in this section prevents you from reporting a concern to a government agency, and nothing in it prevents a government agency from bringing an action on your behalf or in the public interest.
You may opt out of this arbitration and class action waiver section by sending written notice within 30 days of first agreeing to these terms. Email legal@yourera.com or write to us at our address above with your name, the email address on your account, and a statement that you are opting out of arbitration. Opting out will not affect your account, your prices or your care in any way, and we will not ask you to reconsider.
If we later change this section, you may reject the change by telling us in writing within 30 days of it taking effect, and the version you agreed to before will continue to apply between us.
This section survives the ending of your account and of this agreement.
These terms are governed by the law of the State of Louisiana, without regard to its conflict of laws rules. Where a dispute is not subject to arbitration, it will be brought in the state or federal courts located in St. Tammany Parish, Louisiana, and each of us consents to the jurisdiction of those courts. This does not deprive you of the protection of any mandatory consumer law of the state where you live.
We may change these terms. If we do, we will post the new version with a new date. Where a change is material we will tell you before it takes effect, and where the law requires your agreement we will ask for it rather than assume it. Changes do not apply retroactively to a dispute that has already arisen.
If any provision is unenforceable, the rest continues in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours in connection with a sale or reorganization of our business. These terms, together with the Privacy Policy and the SMS and Messaging Terms, are the entire agreement between us about the service. Neither of us is responsible for a failure to perform caused by events outside our reasonable control.
We may give you notices by email to the address on your account or by posting on the site. You may give us notice at the addresses in the next section.
General questions and support: support@yourera.com. Legal notices and arbitration opt outs: legal@yourera.com, or Your Era Management, L.L.C., 1331 Ochsner Blvd., Suite 200, Covington, Louisiana 70433. Privacy questions: privacy@yourera.com.